Frequently Asked Questions

No, you do not need to, it’s a first come first serve basis. Appointments are required for Surgical procedures, Dentistry, Grooming and Boarding.

No, we only treat small breed animals.

We advise clients to have their cat or dog spayed / neutered after they turned 6 months.

We can assist you in processing the permits. But for the shipment we can recommend some cargo companies that can help you out.
What are the requirements?

1. Import Permits:
   1. Vaccination records of the Cat/ Dog must be up to date and given by a licensed Vet. (If not, vaccination will be given at the clinic and a new vaccination book will be issued).
   2. A copy from the Saudi ID for Saudis or a copy from the first page of the owners passport or a copy from the Iqama for residents.
   3. Microchip implanted if not available a new one should be implanted.
   4. For pets traveling to countries that require a Rabies Titter Test (e.g. Europe, UK), the test must be done at least 3 months before traveling to those countries.
      Processing the papers takes 5 working days, and the Import Permit is valid for 30 days only upon issuance
2. Export Permits:
   1. Vaccination records of the Cat/ Dog must be up to date and given by a licensed Vet. (If not, vaccination will be given at the clinic and a new vaccination book will be issued).
   2. A copy from the Saudi ID for Saudis or a copy from the first page of the owners passport or a copy from the Iqama for residents.
   3. Microchip implanted if not available a new one should be implanted.
   4. A copy of the permit is needed for pets traveling to countries that require an import permit (You can contact the Authority of the importing country for the list of regulations).
   5. For pets traveling to countries that require a Rabies Titter Test (e.g. Europe, UK), the test must be done at least 3 months before traveling to those countries.
      Processing the papers takes 5 working days, and the Export Permit is valid for 7 days only upon issuance.

We can only process permits for those who will be traveling from and to Riyadh city (from our clinic in Riyadh) and for Eastern District (from our clinic in Khobar) . In case of Jeddah city we are sorry to inform you that you should issue it by your self from the Ministry of Agriculture branch in Jeddah city.

Right now we don’t, but we are working on it.

We don’t sell animals. Those pets that were abandoned by their owners, we put them for adoption only. You can check our Facebook page or Twitter for pets for adoption.
For dog lovers who want to buy a dog, we only recommend buying from europuppy.com

No, we do not.

Yes, we do, you may call our emergency number 0500521717 if the emergency case is in Riyadh city, and if the case either in Dammam or Khobar cities you can call 055171818.

In some cases we do.

No. We are a clinic, we are not in the business of buying, selling or breeding.

Unfortunately no. Currently we provide boarding for cats only but we are working on providing the service for dogs too.

Our boarding requirements are:

1. For Clients:
   1. Vaccination of the pet must be up to date.
   2. Clients must make reservations at least 1 week before the date of boarding especially during seasonal peaks.
   3. Pets must be examined by the Vet. upon admission (free of charge).
   4. Payment must be in full upon admission.
2. For Non-Clients:
   1. Vaccination of the pet must be up to date at least 14 days before boarding.
   2. Vaccination must be given by a licensed Vet., and proof of vaccination is required (If vaccines were given by pet stores or unlicensed Vet., we require to give vaccine before admitting the pet for boarding).
   3. Pets must be examined by the vet before admission (w/ charge).
   4. They must make a reservation two weeks before boarding.
   5. Payment must be in full upon admission.

The Ministry of Agriculture had issued a list of dog breeds that are not allowed to be imported to the Kingdom:

1. Japanese Spitz
2. Japans Akita/Akita Imu
3. Affenpinscher
4. Griffon Bruxellios/ Brussels Griffon/ Brabancon/ Belgian Griffon
5. Hovawart
6. Boxer
7. Bulldog/English Bulldog
8. Rottweiler
9. Bull Terrier
10. Stafford Shire Bull Terrier
11. Dandie Dinmont Terrier
12. Lanchashhire Heelre
13. Swedish Vallhund/ Swedish Cattle Dog/ Vasgotspets
14. Mastiff/Old English Mastiff
15. Neopolitan
16. Newfound Land
17. Great Dane/ Deutscher Dogge
18. Bull Mastiff
19. Leon Bergehni

For airlines regulations, please check our Airlines Pet Travel Policies.

Kitten milk replacer or lactose-free milk.

Put them in a very quiet, dark place. Observe if your pets have mothering ability. Your pet should be removing the amniotic sac and eat the placenta. If not, you should assist them.

Stop giving them food, just plain water for one day. Afterwards, give them boiled plain chicken breast (no salt, no pepper) diet for three (3) days. If they are not improving, they are not eating and/or vomiting, take them to the Clinic immediately.

None.