Vacancies

Veterinary Assistant Job Description

• Collect blood, stool, urine or tissue samples for diagnostic purposes
• Take and develop x-rays
• Sterilize instruments and equipment
• Prepare animals for surgery
• Restrain and stabilize animals during examination and treatment
• Trim nails, express anal glands, remove sutures and perform other routine procedures
• Maintain animal records and billing information
• Clean and organize examination rooms
• Feed, walk and bathe animals when applicable
• Train new employees

Vet Technician Job Description

General Duties

• Ensure records and consent forms are complete
• Admit patients
• Dispense medications, pet foods, and supplies
• Update patient files as appropriate

Technician Duties

• Review vaccination records and prepare vaccines according to the clinic vaccine protocol
• Assist veterinarian in medical procedures using proper restraint; know how to restrain
• fractious patients
• Assist veterinarian in surgical procedures using proper aseptic technique
• Maintain and use medical equipment such as autoclave
• Perform routine laboratory procedures and analyses in hematology, microbiology, and urinalysis.
• Prepare samples for outside laboratory analysis
• Prepare patients for surgeries
• Monitor patients under anesthesia
• Under the supervision of a veterinarian induce anesthesia and intubate patient
• Monitor admitted patients and administer treatments and injections following the instructions of a doctor or a treatment form
• Initiate emergency procedures
• Maintain pharmacy records, and controlled drug and anesthesia logs
• Take and develop radiographs
• Take vital signs of animals including temperature, pulse, and respiration
• Under the supervision of a veterinarian perform dental cleanings
• Perform catheterization- urinary and venous
• Complete ear cleanings and nail trims
• Insure the cleanliness & organization of admitted patient
• Perform other duties as assigned

Essential Duties and Responsibilities

Exam & Treatment

• Properly restrain and stabilize animals during examination and treatment; know how to restrain fractious patients
• Take and record vital signs of animals including temperature, pulse, and respiration
• Trim nails, express anal glands, and perform other routine procedures as required.
• Teach clients how to administer medication at home
• Prepare and label medication to be sent home with the patient
• Initiate emergency procedures
• Clean, organize, and restock exam rooms
• Perform other duties as assigned

Laboratory & Radiology

• Prepare samples for outside laboratory analysis
• Collect blood, stool, urine and other samples
• Perform routine laboratory procedures and analyses
• Maintain and use medical equipment ……. and autoclave
• Take and develop radiographs.
• Perform other duties as assigned

Surgery

• Prepare surgical packs
• Prepare animals for surgery
• Monitor patients under anesthesia
• Assist veterinarian in surgical procedures using proper aseptic technique
• Induce anesthesia and intubate patient
• Perform dental cleanings
• Perform catheterization; urinary and venous
• Perform routine procedures such as wound cleaning, bandaging, …etc.
• Perform other duties as assigned

Hospitalization

• Maintain patient records and billing info
• Administer treatments and injections following the instructions of a doctor or a treatment form
• Monitor daily patient progress as directed by the vet
• Feed, bathe, and walk animals as applicable
• Discharge animals as directed by the vet
• Prepare and label medication to be sent home with the patient upon discharge
• Perform other duties as assigned

Client Relations Job Description

General Knowledge

• Keep a street map readily retrievable, and give directions to the practice or direct to website.
• Be aware of the operations of the clinic, Know the range of services it provides, the species it treats, and provide information to clients.
• Be reasonably familiar with breeds and coat colors of animals.
• Competently speak and write the English language.
• Know and work in accordance with the policies of the clinic including provision of veterinary care, treatment of stray animals, deposits for hospitalized patients, payments, and credit.

General Tasks

• Always be in position and prepared to work by the start of each scheduled shift.
• Perform job tasks efficiently without rushing.
• Handle stress and pressure with poise and tact.
• Show respect for clients, team members, and animals (alive or deceased) at all times.
• Maintain a list of tasks and engage in productive work during slow periods.
• Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.

Client-Interaction Tasks

• Provide full information to clients regarding import and export of animals.
• Advise clients of significant changes in policies or services since their last visit.
• Provide clients with accurate and thorough information about import and export of requirements without the need for a vet’s intervention
• Give estimates for services to be performed on patients upon request.
• Handle angry or grieving clients in a calm, reassuring manner.
• Follow scheduling guidelines to maximize efficiency when booking clients.
• Properly use emergency or open slots in the schedule.

Doctor/Technician-Support

• Ensure accurate delivery of messages to the vets, and follow up until the request has been fulfilled.
• Inform the Medical Director or doctors immediately of all bite or scratch wounds you suffer so that you can be referred for timely medical care by a physician, if necessary. Clean all wounds quickly and thoroughly.

Medical-Record Filing

• Understand the medical-record filing system.
• Know all possible locations for storage of records of hospitalized patients.
• Understand and properly use special record notations, including male, female, aggressive, caution, …etc.
• Transfer patient records upon owner’s request and confirmation.
• Add new clients and new patients into the computer system as appropriate.

Financial Tasks

• Answer clients’ questions regarding charges, or refer questions to the appropriate colleague.
• Properly record deferred payments using correct software procedure.

Management Support

• Train new receptionists in the basic skills of the position and the clinic’s vision.
• Train receptionists in the areas where they need to expand their skills and knowledge.
• Repair malfunctioning equipment or bring the malfunction to the manager’s attention.

Government Relations Officer Job Description:

• Submission, follow-up and collection of all new employment visas to ensure that it is processed in an effective and timely manner.
• Ensuring that all required legal APC’ documents are up-to-date and renewed as required by KSA regulations.
• Managing the APC’ vehicles registration, permits, renewal and cancellation.
• Provision of Government liaison services for actions on set ups of establishments.
• Representing APC at various government bodies such as (but not limited to) immigration and passports agency, government bureaus and ministries, municipalities and law enforcement agencies.
• Responsible for reporting to his superiors’ occurrences, events, violations and acts that may affect the company reputation and/or legal status.
• Establishing and maintaining long term relationships with relevant Government officials to facilitate obtaining required information, and using such contacts as and when required on an ongoing basis.
• Discussing APC’ matters to try and find solutions to some of the obstacles and difficulties facing APC’ and further discuss the proposed solutions with government officials in order to obtain the prospected results.
• Performs other tasks related to Government agencies as required and related to the position.

Groomers Job Description:

• The job of a pet groomer is to bathe, brush, trim and provide other grooming services for domestic pets, usually dogs and cats.
• Pet groomers are responsible for sanitizing all of the clippers, combs, brushes and other tools used on pets to prevent spreading diseases among their clients.
• They must also maintain a safe and sanitary work area to mitigate risks to both human and animal visitors.
• Experience, more than formal training, is often considered the most important factor when customers are choosing a pet groomer.
• Skilled pet groomers know the grooming standards for all breeds of dogs, understand small-animal anatomy and know how to spot changes in a pet’s hygiene that might indicate a health concern.
• Pet groomers who wish to own their salons may benefit from some training in the basics of business management as well.
• In addition to patience and genuine care for animals, a pet groomer must have high standards of cleanliness and professionalism.
• Excellent customer service skills are required, and pet groomers who own their own salons may also need good management skills if they employ other groomers or assistants.
• Dogs may be the animal to most commonly visit a pet groomer, but groomers are prepared to care for cats and other pets as well.

Accountant Job Description

• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Documents financial transactions by entering account information.
• Recommends financial actions by analyzing accounting options.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Substantiates financial transactions by auditing documents.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Guides accounting clerical staff by coordinating activities and answering questions.
• Reconciles financial discrepancies by collecting and analyzing account information.
• Secures financial information by completing data base backups.
• Maintains financial security by following internal controls.
• Prepares payments by verifying documentation, and requesting disbursements.
• Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
• Complies with government, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
• Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
• Maintains customer confidence and protects operations by keeping financial information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Accomplishes the result by performing the duty.
• Contributes to team effort by accomplishing related results as needed.

HR Officer Job Description

The Human Resources officer guides and manages the overall provision of Human Resources services, policies, and programs.

PURPOSE OF THE POSITION
The Human Resource Officer is responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling.

SCOPE
The Human Resource Officer provides advice and assistance to supervisors and staff. This may include information on training needs and opportunities, job descriptions, performance reviews and personnel policies of the Council. The position coordinates the staff recruitment process .The Human Resource Officer provides advice and support to supervisors and staff selection committees and ensures that they have accurate and timely information in order to make effective decisions. Failure to provide adequate advice or assistance may result in lost opportunities for staff development, poor staff morale, financial loss to staffs for residents and a loss of credibility for the Chief and Council.

RESPONSIBILITIES
(Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.)

1. 1. Provide support to supervisors and staff to develop the skills and capabilities of staff.

Main Activities

1. 1. • Ensure that accurate job descriptions are in place.
      • Provide advice and assistance with writing job descriptions.
      • Provide advice and assistance when conducting staff performance evaluations.
      • Identify training and development opportunities.
      • Organize staff training sessions, workshops and activities.
      • Process employee requests for outside training while complying with polices and procedures.
      • Provide basic counseling to staff who have performance related obstacles.
      • Provide advice and assistance in developing human resource plans.
      • Provide staff orientations.
      • Access funding for training and write proposals.
   2. Monitor staff performance and attendance activities.

Main Activities

1. 1. • Monitor daily attendance.
      • Investigate and understand causes for staff absences.
      • Recommend solutions to resolve chronic attendance difficulties.
      • Provide basic counseling to staff who have performance related obstacles.
      • Provide advice and recommendations on disciplinary actions.
      • Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
      • Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.
   2. Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.

Main Activities

1. 1. • Provide advice and assistance to supervisors on staff recruitment.
      • Prepare notices and advertisements for vacant staff positions.
      • Schedule and organize interviews.
      • Participate in applicant interviews.
      • Conduct reference checks on possible candidates.
      • Prepare, develop and implement procedures and policies on staff recruitment.
   2. Provide information and assistance to staff, supervisors and Council on human resource and work related issues.

Main Activities

1. • Develop and implement a human resources plan and personnel management policies and procedures.
   • Promote workplace safety.
   • Provide advice and assistance to staff and management on pay and benefits systems.
   • Research and monitor human resource systems in other organizations within the community.
   • Explain and provisions of the personnel policy.
   • Explain employment standards and legislation such as workers compensation, labour standards and Fair Practice Act.
   • Organize the transitional provisions of employee compensation, pay and benefits.
   • when positions are transferred or new positions are funded through contribution agreements and other special funding arrangements.
   • Arrange for the repairs of computers and other office equipment and assist with organizing staff to carry out work due periods of equipment shutdowns.
   • Attend Council meetings to provide information, when necessary.
2. Perform other related duties as required

Receptionists Job Description

General Knowledge

• Keep a street map readily retrievable, and give directions to the practice or direct to website.
• Be aware of the operations of the clinic, Know the range of services it provides, the species it treats, and provide information to clients.
• Be reasonably familiar with breeds and coat colors.
• Competently speak and write the English language.
• Know and work in accordance with the policies of the clinic including provision of veterinary care, treatment of stray animals, deposits for hospitalized patients, payments, and credit.

General Tasks

• Always be in position and prepared to work by the start of each scheduled shift.
• Wear the uniform provided by the clinic and to keep it in a clean and tidy condition.
• Keep the reception and waiting areas as clean and tidy as possible.
• Help customers or lead them to the area in the clinic according to their requirements.
• Help the client or take the pets that have been brought for treatment from the waiting area to the exam room.
• Perform job tasks efficiently without rushing. Handle stress and pressure with poise and tact.
• Show respect for clients, team members, and animals (alive or deceased) at all times.
• Maintain a list of tasks and engage in productive work during slow periods, such as updating patient files, correcting client information, auditing inactive files, …etc.
• Maintain constant vigilance regarding open doorways that could allow pets to escape from the clinic.
• Place mats on the floor and towels by the door on rainy days to prevent clients and patients from slipping and to minimize the tracking in of water and mud.
• Offer towels to pet owners to dry their pets during inclement weather.
• Call the janitors to clean urinary and fecal accidents in the waiting room immediately.
• Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.

Client-Interaction Tasks

• Cordially greet arriving clients and patients, address each by name, direct them competently according to their needs.
• Recognize frequently visiting clients and tend to their requirements efficiently.
• While handling a phone call, acknowledge the arrival of people in the reception area with eye contact and/or a hand wave.
• Process new registrations, and assist clients in completing the form while ensuring that all required information is filled.
• Continuously update client and patient records on the system whenever applicable, such as patient weight, client phone numbers, patient pictures…etc.
• Review consent forms with clients and have clients sign the forms.
• Advise clients of significant changes in policies or services since their last visit.
• Provide clients with accurate and thorough information about all over-the-counter products without the need for a vet’s intervention
• Give estimates for services to be performed on patients upon request.
• Provide clients with handouts and brochures regarding relevant medical conditions, surgeries, immunizations, and diets.
• Explain delays to clients. Ensure the comfort of clients and patients during their waits. Reschedule appointments as needed.
• Assist clients with unruly or unrestrained pets. Ensure that all dogs are leashed and that cats and smaller pets are caged. Isolate aggressive pets.
• Monitor patients’ behaviors and note potentially aggressive behaviors. Use caution when handling aggressive or potentially aggressive pets. Request assistance when needed.
• Handle angry or grieving clients in a calm, reassuring manner. Escort complaining or angry clients from the reception area to a separate, closed room where their complaints may be heard privately.
• When necessary, enlist a doctor or a Client Relations Coordinator to resolve the complaint.
• Always be sensitive to background chatter or conversations that could exacerbate the anxieties and grief clients experience during euthanasia’s or deaths of their pets.
• Follow isolation procedures when greeting clients with contagious or potentially contagious patients. Using the designated products and dilutions for disinfectants, properly disinfect your shoes, hands, and clothing before leaving isolation areas.
• Follow scheduling guidelines to maximize efficiency when booking clients. Properly use emergency or open slots in the schedule.
• Reorganize appointment schedules as needed to account for emergency situations and time overruns.
• Be prepared to handle medical emergencies at all times. Recognize the symptoms of pets and clients in crisis.
• Alert doctors and technicians to emergency situations.

Doctor/Technician-Support

• Verify and obtain approval from a veterinarian prior to dispensing or delivering medication to a client.
• Ensure that doctors, technicians, and assistants enter occupied exam rooms within reasonable time periods.
• Inform the Medical Director or doctors immediately of all bite or scratch wounds you suffer so that you can be referred for timely medical care by a physician, if necessary.
• Clean all wounds quickly and thoroughly.

Medical-Record Filing

• Understand the medical-record filing system.
• Know all possible locations for storage of records of hospitalized patients.
• Accurately scan/file all paper medical records.
• Perform regular audits to ensure that medical records are complete and that they include current laboratory test results, doctors’ notes, and forms.
• Understand and properly use special record notations, including male, female, aggressive, caution, …etc.
• Transfer patient records upon owner’s request and confirmation.
• Add new clients and new patients into the computer system as appropriate.
• Inactivate clients or patients using correct software procedures.
• Inquire about and record vital changes in client or patient information, including weight, immunization status, microchip number, and spay/neuter status. Update the medical record in the computer.

Financial Tasks

• Ensure that there is sufficient change for each day’s monetary transactions.
• Count and record the cash in the box at shift changes.
• Follow the daily closing procedures at the end of each working day.
• Ensure that the payments are being fully met at the time of discharge.
• Correctly apply discounts for employees, shelters, multiple pets, coupons, and complimentary exams.
• Properly enter charges from travel or circle sheets or patient records into the computer.
• Process clients’ cash, credit card, and debit card payments.
• Accurately record all payments in client/patient files in the system.
• Provide clients with printed receipts of their transactions, whether or not they have requested them.
• Answer clients’ questions regarding charges, or refer questions to the appropriate colleague.
• Issue updated invoices to clients, and show accurate balances due on their accounts.
• Properly record deferred payments using correct software procedure.

Reception-Area Maintenance

• Keep the front desk area clean and organized at all times by dusting, and organizing the work area.
• Turn on the TV at the beginning of the day, and turn it off at the end of the day.
• Keep the temperature at a comfortable level. Adjust the air-conditioning as needed.
• Establish and/or maintain a list of depleted office supplies, handouts, and medical-record supplies.
• Order replacement supplies or request that the office manager do so.
• Keep forms, brochures, and handouts neatly stocked and readily available to share with clients.
• Assist with drug, food, and supply inventory management by notifying manager(s) of low stock.
• Receive deliveries; check contents of deliveries against invoices and immediately note package shortages or damaged shipments as necessary.
• Maintain a list of depleted office supplies, handouts, and medical-record supplies and submit the requests to the purchasing officer.
• Keep forms, brochures, and handouts neatly stocked and readily available to share with clients.
• Assist with drug, food, and supply inventory management by notifying the purchasing manager of low stock.
• Make sure to turn of the reception & clients waiting area lights during prayer times.

Management Support

• Train new receptionists in the basic skills of the position and the clinic’s vision.
• Train receptionists in the areas where they need to expand their skills and knowledge.
• Repair malfunctioning equipment or bring the malfunction to the manager’s attention.

Store Keeper Job Description:

• Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
• Makes deliveries of requested surplus office furniture and merchandise; maintains records of all deliveries.
• Fills supply requisitions; assists buyer to order adequate merchandise and supplies; delivers orders to faculty and staff.
• Receives and stores documents and confidential files.
• Maintains record of approved document and confidential file destruction.
• Handles and documents storage and transportation of hazardous materials.
• Maintains the warehouse, records area and stores area in a neat and orderly manner.
• Answers questions regarding procedures and resolves discrepancies regarding receipts, deliveries, warranties, repairs and surplus property.

Driver Job Description:

• Drives an assigned route to transport staff to and from work sites, medical facilities, grocery stores, drug stores, and other locations.
• Assumes responsibility for care and maintenance of van; washes van and cleans interior; takes van to garage for maintenance and repair.
• Assists passengers in getting in and out of vehicles, and other related courtesies.
• Performs work in the operation of a vehicle to assure safe transportation of Staff & Goods to and from various destinations and to assist the staff on entry and exit from vehicles if necessary.
• Working knowledge of the rules and regulations involved in the safe and efficient operation of automotive equipment.
• Ability to operate lift equipment and to correctly secure wheelchairs and other mobility devices.
• Performs related duties as required.

Kennel Worker Job Description:

• Responsible for intake of impounded animals, including the classifying, care and handling of those animals.
• Cleans and maintains kennel area of animal control facility, in such a manner as to provide an odor free and low stress environment for the animals.
• Feeds and provides daily care for all animals.
• Handles and controls animals impounded by animal control departments. This includes difficult to handle and potentially dangerous animals.
• Reports to the veterinarian any potential health or behavioral problems involving the animals.
• Maintains records of animals impounded.
• Assists with euthanasia of animals.
• Light cleaning of offices, emptying trash, mopping of floors and cleaning of restrooms.

Janitor or Cleaner Job Description

Summary
Responsible for cleaning the clinic, removing debris, and keeping areas neat and tidy. Vacuums and buffs floors, clean animal cages, clean toilets, shampoos carpets, empties trash receptacles, and replace lining of trash cans.

Primary responsibilities

• Sweep and mop floors.
• Clean the clinic by emptying trash, sweeping, and cleaning surfaces.
• Clean and disinfect laboratory equipment.
• Clean the animal cages, letter boxes & towels.
• Change cat letter, towels, & maintain the cages to be clean all the time.
• Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
• Steam-clean carpets.
• Use cleaning solutions to remove stains and clean surfaces.
• Mix various cleaning agents.
• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
• Dust furniture and scrub surfaces clean.
• Apply wax to coat floors and buff.
• Apply sealant to floors.
• Clean & maintain all clinic departments.
• Clean and service restrooms with mops and disinfectants.
• Help in downloading, uploading & Staking of inventory.
• Mow lawns, trim shrubbery, plant flowers, and apply pesticides.
• Move heavy equipment and furniture.
• Identify and report possible repairs.
• Fix minor plumbing leaks.
• Clean the side walk & remove any trash in front of the clinic.
• Spray insecticides and fumigants to prevent insect and rodent infestation.
• Follow Cleaning sheets & procedures provided for the facility & equipments.